Returns + Exchanges

 

Return Policy

We want you to love your purchase, so we are happy to return or exchange any unworn, unwashed or defective merchandise within 10 days from the online purchase date. All items that are returned for an exchange or refund must be unworn and have their original tags and packaging. The buyer is responsible for any return shipping costs. Please contact us before you return the item at info@stellafluorescent.com. We will provide you with return instructions. All orders must be shipped back insured and with a request for signature for your own protection. Upon return we will contact you with exchange information or a refund. Shipping and handling and processing fees are not included in refund amounts. Items purchased on markdown (including coupon code discounts) are considered FINAL SALE, not eligible for return or exchange. We cannot credit discounts or discount codes after purchase has taken place. Only purchases made through this website are eligible for returns or exchanges processing if they qualify. Purchases made from outside stores or websites are not eligible for return or exchange.

 


Allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.